Employer needs to increase the ratio of Positive vs. Negative Feedback
Regardless of their actual performance, most employees feel proud of their accomplishments. For this reason, appreciation for a job well-done does more to motivate than does criticism. But it can be human nature to focus on the negative aspects of employee performance. If one of your employee relations issues is a culture of negativity, it’s important to turn that around ASAP!
Instead, managers should try to focus on the 9 things done right, instead of the 1 thing done wrong. Many experts suggest providing 2-3 positive points of feedback for every 1 item of criticism and some experts suggest 5-6 positives to every 1 negative.
A little appreciation like, good job, well done, matters a lot to motivate employees and make them feel valued. Some organisation have a well organisation mechanism for employee appreciation where every employee can send appreciation to his / her colleague, team, subordinate and seniors. What matters most is timely use of these facilities. Easy to access systems, quick and timely feedback helps to build this positive culture.
As an Employee relations expert I strongly recommend the following to help employees feel valued:
1) Say thank you for big and small things. It can range from a simple thank you card to verbal appreciation.
2) Tell employees they are valuable. They need to hear it. Letting them know when they handled a situation or a customer well helps motivate them to do it again.
3) Recognize high achievers. Public recognition is a huge motivator for certain personalities. Plus, it has the added benefit of showing that your company values and goals are important!
These small things not only builds a culture of appreciation in the organisation, but also create a positive work culture in the organisation.
Does your organization provide structured mechanisms to recognize and appreciate employees?
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